HOTLINE COORDINATOR-PARALEGAL Position
NSLA Firm for Health Consumer Center in Pacoima, California

JOB ANNOUNCEMENT:

HOTLINE COORDINATOR-PARALEGAL

Health Consumer Center

Join the Neighborhood Legal Services of Los Angeles County (NLSLA) and become part of an energetic
team of advocates that provides a wide-range of legal services aimed to address issues that disproportionately
impact the poor. These services include litigation, providing training and technical assistance, and
community education.

NLSLA is seeking a Health Consumer Center (HCC) Hotline Coordinator for its Pacoima office. The
individual is expected to oversee the logistics of NLSLA’s hotline to ensure that we provide high quality
and timely advice to our client community. The Hotline Coordinator will maintain strong knowledge of a
range of health care access issues affecting low-income individuals including eligibility, access to care, and
affordability with emphasis on managed care delivery systems issues. The hotline coordinator will provide
on-going support, research, and training to health care advocates who staff the HCC hotline.

Position:
Hotline Coordinator, Health Consumer Center (HCC) Pacoima, CA

This is a bargaining unit position.

Availability: Open Immediately.

Compensation: Salary Starting at $37,828.00 - Salary commensurate with experience.

Excellent Benefits which include: choice of medical, dental, vision; life and disability
insurance plans; 125 plan; 403(b) with employer contribution, , bilingual pay
supplement, sick and vacation pay, and 13 employer-paid holidays.

Duties and Responsibilities:
Serve as hotline coordinator for HCC’s consumer hotline. Engage in oversight of
the logistics of NLSLA’s hotline, including ensuring appropriate hotline
scheduling, intake and coordination of case assignment, monitor quality control
issues and case status, mentoring and training of intake screeners and hotline
advocates. The hotline coordinator will maintain a caseload of health advocacy
cases and will assist with compiling hotline call data and some grant reporting
related to hotline activities. The position will also include participation in HCC
outreach and community events. The position will be based out of NLSLA’s
Pacoima office, but will require regular travel to other NLSLA offices and client
sites. The hotline coordinator will report directly to the HCC Supervising Attorney

Minimum Qualifications:
Highly motivated individual passionate about public service work, with sensitivity
to those in crisis. A non-supervisory leader with excellent communication and
interpersonal skills, and experience working with paralegals. Qualified candidates
will have at least a B.A. degree and 3 plus years’ experience. Excellent writing,
speaking and organizational skills and the proven ability to communicate
effectively with clients, community organizations, attorneys, the judiciary and the
public as well as demonstrated capacity to mentor paralegals and screeners.
Experience advocating for individuals or other advocacy work involving health and
benefits issues preferred; Health expertise preferred. Bilingual skills in Spanish preferred.

1102 E. Chevy Chase Drive.
Glendale, CA  91205
Fax 818-291-1790

About NLSLA:
NLSLA is one of Los Angeles County's leading public interest law offices and has been the primary legal aid program serving the cities of Burbank and Glendale and the San Fernando and Antelope Valleys for more than 50 years and the city of Pasadena and San Gabriel and Pomona Valleys since 2001. The NLSLA staff of 100+, including 45 lawyers, provides legal assistance to low-income individuals, families and groups in the areas of family law and domestic violence, housing, health care, education, public benefits, economic and job development, immigrant rights, consumer rights and environmental justice. NLSLA is headquartered in Glendale, CA with branch offices in Pacoima, and El Monte.

Through a combination of individual representation, high impact litigation and public policy advocacy, NLSLA combats the immediate and long-lasting effects of poverty and expands access to health, opportunity and justice in Los Angeles’ diverse neighborhoods. Founded in response to the nation’s War on Poverty, each year NLSLA provides free assistance to more than 80,000 individuals and families through innovative projects that address the most critical needs of impoverished communities.

To apply:
Applicants should send a cover letter, resume and a writing sample to:
Elizabeth Brown, Director of Human Resources
Neighborhood Legal Services of Los Angeles County
1102 E. Chevy Chase Drive
Glendale, CA 91205
Fax: (818) 291-1790 E-mail: employment-AT-nlsla.org

NLSLA is an equal opportunity employer and encourages applications from minorities, females, people with disabilities and veterans.